I’ve been speaking with more folks again recently about AI initiatives in their IT organizations. Most recently it was a systems team that ran the on-prem server infrastructure, Azure environment, and just recently also tasked with end-user computing.
What struck me in the conversation was how the discussion kept going back to AI. That might seem weird for me to say considering the goal was to discuss AI initiatives, but let me explain.
AI is a technology; it’s a tool. Yes, I understand that in reality AI is a complex and sophisticated family of technologies, but ultimately it’s still a tool. So unless you’re literally building models and live in academia or the world of R&D, AI is not a goal unto itself. Starting with AI was the wrong approach in the discussion with this systems team, and it’s usually the wrong approach for any team.
For most of us in our respective niche of IT operations, the goal of AI is operational improvement.
Continue reading “The Goal of AI in ITOps is Operational Improvement”
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