A phrase that really bothers me is “not my problem.” Usually I hear it in conversation with someone who learns of a problem but immediately seeks to absolve himself of any responsibility for the cause or responsibility to help.

I believe a networking professional, whether in pre-sales or working in the field, should have a deep understanding of networking concepts and strong technical experience. But also important are the soft skills necessary to build trust with customers, encourage strong relationships with account managers, and develop camaraderie and collaboration among teams. The words “not my problem” undermine those relationships and therefore shouldn’t be on the lips of a networking professional, let alone any sort of professional.

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